Front Pricing 2026: Starter, Professional, Enterprise
Front Starter is $25/seat/mo (up to 10 seats). Professional $65, Enterprise $105. Expensive for what you get versus Help Scout.
Quick verdict
Front is priced as a premium tool but does not clearly outperform Help Scout for standard support use cases. The cost is hard to justify unless you need its account management features.
Front plan prices
Front
Help Scout
FreshdeskFront has three tiers: Starter at $25/seat/mo (up to 10 seats, single channel), Professional at $65/seat/mo (up to 50 seats, omnichannel), and Enterprise at $105/seat/mo (unlimited seats, most AI features included). All billed annually.
Starter covers a single channel type across up to 10 seats. Professional adds omnichannel support, unlimited inboxes, rules, and integrations for up to 50 seats. Enterprise adds analytics, Salesforce integration, SAML SSO, and most AI features for unlimited seats.
Why Front costs more than Help Scout
Front charges a significant premium over Help Scout for comparable functionality. A 10-person team on Front Professional pays $650/month versus $220/month on Help Scout Standard. The difference is hard to explain unless Front's collaborative email threading genuinely matters to your workflow.
Front is built for account management, where multiple teammates collaborate on a single client thread. For traditional support queues with individual ticket ownership, Help Scout or Freshdesk is more efficient and cheaper.
When Front pricing is worth it
Front makes sense for agencies, law firms, and account management teams where email is shared among teammates who all need visibility into a client conversation. The sidebar context and internal comment model is genuinely better than shared Gmail for those use cases.
If you are running a customer support queue with ticket assignment and resolution tracking, the premium over Help Scout is not justified.
Frequently asked questions
What are Front's current plan prices? Front's tiers as of 2026 are Starter at $25/seat/month (single channel, up to 10 seats), Professional at $65/seat/month (omnichannel, up to 50 seats), and Enterprise at $105/seat/month (advanced permissions and most AI features included). These are higher than the Starter/Growth/Scale/Premier naming and prices some older reviews cite, so check Front's current pricing page before budgeting.
Are Front's AI features included in the price? Not on lower tiers. Copilot and Smart QA are paid add-ons on Starter and Professional, typically around $20/seat/month each, while Enterprise includes most AI features by default. Autopilot, Front's automated resolution feature, costs about $0.89 per case resolved automatically regardless of tier.
How much can I save with annual billing on Front? Annual plans offer up to 24% savings compared to monthly billing, plus a 14-day free trial is available to test the platform before committing to a contract.
Why is Front more expensive than Help Scout for the same team size? Front is priced as a collaborative email and account-management tool, not a pure ticketing system. A 10-person team on a mid-tier Front plan can run several hundred dollars more per month than the same team on Help Scout Standard, and the premium is only justified if you need Front's shared personal-inbox model for account management rather than queue-based support.
Is there a minimum seat count for Front's Starter plan? Starter is capped at a maximum of 10 seats and limited to a single channel type (email, chat, or SMS), which makes it unsuitable for teams needing omnichannel support from day one; those teams need Professional or higher.
Does Front charge extra for high-volume automated resolutions? Yes. Autopilot, the AI feature that resolves cases without human involvement, is billed per resolution at roughly $0.89 each on top of your seat-based plan, so high-volume automation can add a meaningful variable cost.
For the honest assessment of whether that price is worth it, see our Front review, based on verified user feedback.